Category Archives: Online marketing events

How businesses are using Twitter: Hubspot webinar and report

In their latest report on the State of the Twitterverse, the Hubspot team note that most posts occur on a Thursday and Friday, with the most common time for posting being between the hours of 10-11pm. This would suggest that a significant amount of Twitter activity is generated outside of the workplace.

So, how do businesses make the most of this medium for their purposes?

This Thursday, Hubspot will be running a webinar addressing this subject. Registration details:

Title: How Businesses are using Twitter
Time: Thursday, January 21, 2010, 1:00 PM ET
Register now

Unfortunately I have a prior commitment so won’t be able to attend but hopefully will be able to catch up with what happens on Twitter. 😉

Who needs press releases when we’ve got blogs?

So, Twitter recently announced that it is going to roll the popular retweeting service (a way of forwarding Tweets around originally developed by Twitter users, not the company) into the core Twitter application and its API.

Great news for all us Twitter nerds out there, but rather than issuing a press release for this announcement, Twitter decided to use its blog. You can find the full post here including this neat little image explaining the feature:

So much less stuffy than a press release – it even reads like it’s been written by a human. Bizarre.

Coincidentally, this week at SES San Jose, Beth Murphy, Sr. Director of Marketing & Communications at Digg stated that the popular news aggregator uses a blog for all their press releases. For instance, when they announced their new ad platform, the blog was the medium of choice, and once again, rather than a dense page of text, they showed as well as telling:

Is the idea of the blog announcement restricted to the uber-trendy social media apps who live to break the mold?

Not quite.

The mighty Google has been using its blogs for major announcements for some time. You could say this isn’t surprising given that they own the Blogger platform. You can see the announcement for Google Chrome OS here. This release is a bit more sedate than the earlier release for the Google Chrome Browser which included a nifty cartoon:

A key advantage to using a blog for posting releases is that the medium is perfectly suited to attract other bloggers. Blog releases can have trackbacks, pings and RSS feeds: the nifty gadgets that hold the blogosphere together. In addition, you also have the option to sew a bunch of social features into the pages, allowing visitors to instantly pass the news on via Twitter, Facebook or other social networks du jour.

So, all well and good, but do the press like it? After all, without getting into a debate on the demise of the traditional print media, that’s still the coverage most execs and PR managers are looking for. In some ways a blog post can work better than a press release: there’s still a certain cachet around information that appears on a blog. Getting back to that straightforward Google Chrome OS release, the BBC kicked off an opinion piece on the matter with this sentence:

It’s a few hours since Google used its company blog to announce its entry into the operating systems market, and already opinion is strongly divided.

Somehow, the fact that it appeared on a blog has more weight and authenticity than the humble press release (maybe a question of voice?) and gets woven into the story.

Tips on using a blog to release announcements

  • Use relevant images (and other media) as much as possible to get your point across
  • Consider whether or not you want comments to enabled for these posts (interestingly, all the above announcements have comments disabled)
  • Remember search engine optimization: make sure you prominently mention target keywords
  • If you have a page that lists all the press releases on your site, make sure you add blog releases here too
  • Publicize the RSS feed: a great way for interested parties to keep up with your releases
  • Make the content easy to distribute by adding ‘share’ links to popular social networks
  • In addition to posting to the blog, push the content across the traditional news wires too

So, the next time you have a release to put out, why not think about telling a more imaginative story on your blog?

‘Groundswell’ author on integrating social media into your business strategy

imageCharlene Li, co-author of the excellent ‘Groundswell: Winning In A World Transformed By Social Technologies’, will be presenting a one-hour webcast on social media trends, how to create customers who evangelize for your company, and how to establish and support relationships between and among your customers.

According to the blurb:

Corporate executives are faced with a growing challenge: how to
respond to the growing influence of online social technologies, such as
blogs and networking sites, where people can discuss products,
companies, write their own reviews and find their own deals.

Drawing upon a wealth of data accumulated by Forrester Research as
well as original research, co-author of the business best-seller,
Groundswell: Winning In A World Transformed By Social Technologies,
Charlene Li, details how to turn this social media threat into a new
business opportunity. Li covers the social media trend and more
importantly, specifies what companies can do to turn this trend into a
competitive advantage.

Sign up now (Wednesday, July 8, 2009, 1:00 PM EDT/10:00 AM PDT)

BuddyPress: ‘Facebook in a box’

Andy Peatling from BuddyPress kicks off Wordcamp 2009 for me. So, what is BuddyPress? In another presentation, Matt Mullenweg, the WordPress founder describes BuddyPress as ‘Facebook in a box’ ideally suited to the creation of niche social networks. Features include in-depth profile pages, a life-stream, messaging, groups, albums, forums, blogs (obviously, given that it’s from the WordPress team).

Andy points out that BuddyPress grew as a collection of plugins for WordPress MU (the multi-author edition of WordPress) that have been rolled into one large one. The advantage here is that you can pick and choose which elements to configure and run, but more on that later.

Why use BuddyPress rather than Ning, Facebook or other available social networks?

A major benefit of BuddyPress is that you get the power and stability of WordPress. It’s also heavily extensible and plays nicely with most of the massive collection of WordPress plugins out there. WordPress is the run-away leader when it comes to open source blog applications and so BuddyPress can leverage the sizable community that exists around WordPress. In some instances you can use existing WordPress plugins right out of the box, eg. LDAP functionality to handle registrations. Other plugins and widgets may require some modification.

Another key feature is BYOTOS. Umm, exactly what is BYOTOS? Bring Your Own Terms Of Service. For instance, Facebook scared many users when it changed its terms of service in February to include the clause whereby they can do anything they want with your content. As you download and install BuddyPress on your own servers, it is really up to you to decide your own terms of service for your community.

Setting up BuddyPress

The first step is to setup WordPress MU, which commonly runs in the LAMP (Linux/Apache/MySQL/PHP) environment. You should ideally use sub-folders for each profile rather than sub-domains.

Next step is to download BuddyPress.

Once installed, each component has it’s own folder so disabling a component is as easy as deleting the relevant folder. The advantage here is that you only configure what you need. Setting up the forum piece which uses BBPress is currently the trickiest part, although this is due to get easier.

Skinning BuddyPress

You use WordPress themes for blog/content pages. If you are used to running WordPress blogs, you are probably familiar with these themes. Buddypress has its own themes for social pages. You can see an example of this in practice on GigaOm Pro (a community version of Om Malik’s popular technology blog):

buddypress_gigaohm
(click thumbnail to see full size)

You also have the option to enable blog networks, which each have their own distinct theme. This is a key feature that really isn’t really available on most other social network solutions out there.

Note that each component has it’s own theme folder so you only skin what you need to skin (eg. if you just need profiles, just skin those). Knowing which theme file you need to edit for a given page is easy as URLs map to template files:

buddypress_themeurl

If you have used WordPress, you are probably familiar with the concept of the ‘loop’: the code block that handles the display of each individual post on a page. Buddypress themes use the same ‘loop’ concept, but for more than just blog posts. Output any BuddyPress content by creating custom loops.

BuddyPress ships with a skeleton (vanilla) theme that eases customization.

Extending BuddyPress

If you need to build a plugin then check out the ‘skeleton component’ that comes as standard with  BuddyPress. This can help you understand the hooks and actions from which the plugin can access BuddyPress functionality. Again, if you have built plugins for WordPress, the concept is the same and should make sense.

There are a number of ready-built plugins you will find on BuddyPress Dev. For instance there’s a plugin to allow users to pull in photos from a Flickr stream.

BuddyPress: the future looks bright

Given that BuddyPress was only launched around Wordcamp this time last year, it’s remarkable to see the rich feature set available today. The team continues to make constant improvement and recently asked the community to vote on features they would most like to see in upcoming releases.

If BuddyPress can capitalize on the considerable community and large popularity of WordPress, this really could become a major player in the social network solution space.

Follow Andy Peatling on Twitter.

Creating rich internet applications using the Dojo Toolkit

IBM has embraced the Dojo Ajax toolkit for the development of web-based user interfaces (UIs). In this presentation towards the end of IBM Impact, Chris Mtichell from IBM’s Websphere group explains what the Dojo toolkit is and how it can be used by developers.

Chris points out that more and more of us are using browsers to interact with more and more complex applications. This calls for more advanced UIs, and here is where Ajax can play a big part. Rather than having to refresh the whole page when some new information is required from the server, Ajax allows for the update of a single element (whether it be a number, an image, a piece of html etc.). Add DHTML to the equation and you can build rich interfaces approximating those found in software applications.

Toolkits such as Dojo have emerged to simplify code for common functions and to deal with issues such as cross-browser compatibility. The service-based nature of Ajax and these toolkits provides a great fit for SOA. The Dojo Toolkit itself is a set of common Javascript libraries used for creating Ajax and DHTML web applications. It has been around for almost 5 years.

Key features of this open source toolkit include a large collection of widgets (called ‘Dijit’), a data abstraction layer (useful for dealing with data coming from different sources, eg. Amazon, Yahoo or other APIs), event management handling and a debugging interface all in an extensible modular architecture. This means it only pulls in what it needs when it needs it, making it smaller and faster than just about any other toolkit out there.

The toolkit is divided up into base and core components:

dojo_structure1

Beyond that there is a widget/plugin approach for additional functionality:

dojo_widgets

Dojo ‘base’ features

It is worth looking at the rich feature-set provided as the base functions that are always available to developers (the lightweight dojo.js which weighs in at under 60kb):

  • Cookie functions
  • Lang utils and array extras (compatibility between IE6 and Firefox)
  • JSON serialization
  • Fast CSS manipulation
  • Events (simple connect)
  • Fast CSS style manipulation (for positioning elements)
  • Browser detection
  • URL functions
  • Doc load, unload hooks
  • Animation and effects (fade, slide, css colors)

Loading the Dojo Toolkit is as simple as referencing the Javascript in your HTML page and setting a few configuration options:

dojo_load

Most Dojo functions are tied to the dojo.addOnLoad event. Furthermore, a set of actions can be chained together. A key use of the Dojo Toolkit is to add styling to data pulled from an Ajax call. For instance, if a figure in a table has been updated, you might want to highlight this via CSS and then fade back to the normal state. You also have direct access to the DOM, with the potential to remove or add nodes (or HTML fragments).

When it comes to making an Ajax call, the dojo.xhr mechanism is simple and easy to use. It is based on XMLHTTPRequest and follows the standard REST conventions (get, put, post delete). Here’s an example of grabbing a subscription using JSON, and displaying the output:

dojo_ajax

Dojo ‘core’ libraries

The libraries contain modules that are extremely useful, but not always needed. They are not loaded by default (for performance reasons) but can be accessed using dojo.require().

Some examples:

  • Extended animation
  • Date parsers
  • Drag ‘N Drop
  • Regular expressions
  • Extended I/O

Widgets and plugins

In the Dojo world, core widgets are handled by a system called Dijit. As well as being a set of pre-packaged skinnable, template-driven widgets, Dijit also contains a powerful, flexible architecture for building your own widgets.

Dijit in action:

dojo_dijit

DojoX, another set of widgets could be termed the ‘Las Vegas of widgets’: it contains everything under the sun. Extended animation effects, date parsers, presentation tools including graphs and charts, 3d vector graphics and even an offline mode incorporating Google Gears.

DojoX also handles all cross-browser compatibility issues around displaying images:

dojo_dojox

Best practice for Dojo development

When it comes to actual development, Chris had a few pointers:

  • Firebug, the Firefox plugin is great for debugging Dojo
  • Make sure you test in Internet Explorer upfront: don’t wait until the last moment
  • Initialize Javascript code only once
  • Understand the DOM methods
  • Learn RegExp and CSS Selectors

Helpful resources

Dojo community: http://dojotoolkit.org/community/, http://dojotoolkit.org/forum
Blogs, tutorials and more: http://dojotoolkit.org/key-links
Documentation: http://dojocampus.org, http://docs.dojocampus.org

More from IBM on Dojo

Personal networking and branding with social media: Sandy Carter

sandy_virtualIn this session from IBM Impact 2009 I’m hoping to get some insights from Sandy Carter (Vice President, SOA & WebSphere Marketing, Strategy, and Channels), social media advocate and author of The New Language of Marketing 2.0. Thankfully, she doesn’t disappoint and she even sets us ‘homework’ to improve our social media standing.

Sandy is introduced by Carolyn Leighton (Founder of Women in Technology International, or WITI) and to put this in context Sandy says there are more women on social networking sites (Facebook, Myspace, LinkedIn) than men… generally in the region of 61-68%. This breaks down the popular notion that these sites are frequented by young mail teens. Indeed, most of the crowd at this well-attended session are women.

Much of this lively presentation concentrates on discussions around personal branding – a vital ingredient to achieving success in the world of social networking.

How exactly do you define and manage your brand?

The whole thorny subject of branding is one that is analyzed in detail in the corporate world and so Sandy uses her own experience as brand owner for Websphere, one of the top-rated brands in existence. As for definition, you need to consider the following:

  • The image of a brand and the perception of it
  • Experience of the brand: end to end, including everything from the sales person who sold the product to your ongoing experience with the product (which touches on many areas of the organization, including customer service)
  • Trust: is the brand delivering on its promise? This is of key importance because if trust falters, rebuilding it is a considerable effort
  • Relationship: the emotional connection your constituency has towards you (Sandy uses the example of her love of Diet Coke even though she’s failed taste tests with Pepsi in the past!)

So, what does that mean for us as individuals? All these principles can be applied on a personal basis and come into play the minute we interact with others, either on- or offline. In person you can ask people what they think of you. Online this can mean looking at your appearance: whether it be on Google, Technorati or your profile picture on Twitter. Do you offer total continuity across your brand? For everything you do, think whether this is consistent with the brand image you want to project.

On the subject of image, remember that this is about perception, not about reality. Therefore you really need to make the effort to find out how you are viewed by others. Sandy gives the example of how she used to curl her hair, but on questioning her peers she found that they considered it disrespectful when they were speaking to her. She didn’t mean it that way: that’s just how it was often interpreted. So, beware and look for traits that could be perceived in a negative light.

One area that is particularly relevant in the current climate is job-hunting and what Sandy calls the Resume 2.0. You need to remember that prospective employers could well Google you and see a part of your life you’d rather they didn’t. To get round this, make sure you professional-ize your image. For instance, use your own domain on which to host your online portfolio and offer a blended resume: a paper version with links to your online appearance.

Building trust

How do you maintain your personal trust? Make sure you follow through on commitments, make sure you walk the walk and act with integrity and honesty. Don’t over-promise. When it comes to mistakes, make sure you are honest and transparent. Fake profiles can be detected and you’ll attract negative press if these are discovered.

Sandy talks of the Streisand effect: where Barbara Streisand took the heavy-handed approach of issuing a legal letter to a fan who photographed her house. This incensed the online community and within days 100s of pictures of her house appeared online. The crucial point here is the way you handle a mistake is very important. If you handle a mistake in a good way, this can actually improve your brand image (although she doesn’t recommend running out and making mistakes just to improve your image!). Whatever you do, make some effort to recover from a mistake. Don’t bury your head in the sand.

Building relationships

In terms of building relationships: Sandy talks of the wheel of influence. The wheel reflects all the groups with which you interact and who you need to take into account. At a corporate level, IBM does this for each product, with the groups including employees, sales, customers, other marketers, partners, suppliers, business leaders.

You should think of your own personal wheel of influence. Sandy offers this example:

sandy_wheelofinfluence

As you build up relationships Sandy makes the point that there is no such thing as a neutral interaction with another individual. This will always be either positive or negative. Bear this in mind particularly when you interact with others on the web. Also remember that relationship is not just one way: you need to build a dialogue and you need to listen. In the online context, here are some example tools you can use for listening:

Which social networks are right for you?

There are so many networks out there, make sure you don’t fall victim to social media fatigue! Only use the networks you find value with – if you start seeing this interaction as a chore you will lose interest over time. Once you pick a network, spend some time seeking out your existing contacts on these properties. Some more in-depth tips:

Facebook/Myspace:

  • Actively manage what is posted on your wall
  • Share through groups
  • Be prepared to make mistakes

LinkedIn:

  • Leverage groups
  • Stay in touch regularly: link back to your blogs
  • Discover the connections
  • Contrast the business setting with friendliness

It’s important to interact on social networks as often the last place someone goes to look for you now is on your site.

Steps to improve your personal brand

Now we get to the homework Sandy is setting us. These are intended to look at how we are perceived and learn how we can build our own personal skills and networks.

Emphasis:
I am currently known for these: (list 2 to 4 things)
But by next year, I want to be known for these things: (2 to 4 things)

Excitement:
My public visibility program includes: (list 3 sites/areas you can concentrate on)

Extensions:
My current project is leveraging my skills, but is challenging me in the following ways: (list 4 things)

More on Sandy Carter

I’ve tried to capture some of the excellent points Sandy touched on in this presentation. You can access the full presentation on the IBM website and searching for presentations from Sandy Carter.

You can follow Sandy on Twitter, where she is highly active.

This presentation only touches the surface of many subjects that Sandy covers in more detail in The New Language of Marketing 2.0.

(In the interest of disclosure, I should point out that I am an IBM employee)

Social media game at IBM Impact event

IBM is currently hosting its annual SOA event at the Venetian in Las Vegas. In order to promote the event and to encourage collaboration between attendees and those who couldn’t make it this year, IBM have launched a number of social media iniatives.

One promotion that particularly caught my eye is the social media game, whereby anyone who actively shares content around the event is entered in a competition to win free entrance to next year’s conference. So whether you blog, post videos on Youtube, pictures on Flickr or engage in any one of the following social media tools, you have the chance to win.

Activity Points per Activity More Information
Register at SOAsocial or the Impact Social Network* 10* points (for both, earn 20) SOAsocial.com
Impact Social Network
Tweet about Impact 1 point www.Twitter.com (include hashtag #ibmimpact to tweet)
Blog about Impact 5 points Any blog post related to Impact will count, as long as the tweet includes a link to the post and the hashtag #ibmimpact
Pic posted to Twitter (using Twitpic, Flickr™, etc.) 2 points Any picture related to Impact will count, as long as the tweet includes a link to the picture and the hashtag #ibmimpact
Post a 12 second video about Impact 2 points 12seconds.tv
Post YouTube Video about Impact 5 points YouTube.com
Attend a Tweetup at Impact 5 points See details above.

RSVP for Monday

RSVP for Tuesday
RSVP for Wednesday

Grab a ‘scavenger prize’ 10 points Be sure to follow @smartSOA on Twitter for clues to scavenger prizes

A leaderboard around the event lets participants know where they stand and the winners will be announced on the last day of the conference.

This looks like a great idea to encourage participation in social networks and I look forward to following up with the team after the event to gauge the success of this initiative. For more on this and to see how else IBM is using social media the Impact event, check out the Impact Communities page.

(In the interests of disclosure, I should point out that I am an IBM employee)

WordPress conference in San Francisco May 30, 2009

If you are a WordPress user (either WordPress.com or WordPress.org) based around Sillicon Valley interested in knowing more about this popular blogging platform, then check out Wordcamp San Francisco.

Hosted by the amiable and effervescent WordPress founder Matt Mullenweg, Wordcamps look at blogging from all angles. If you are wondering how to drive more traffic to your blog, Matt Cutts of Google will be running a session on how Google treats blogs. If you are trying to build a community site, then check out presentations by Andy Peatling (developer of BuddyPress) and Tara Hunt of Citizen Agency. Other notable speakers include Tim Ferriss, John Lilly of Mozilla, and Scott Porad of Lolcats fame.

Check out the full schedule or my coverage from the morning sessions last year.

Why am I ‘bigging up’ this conference so much? Of all the tech events I attended in 2008 (when budgets for these still existed), Wordcamp was by far the most rounded and inspirational. Less hype, more talk, could be one way of putting it.  I’ll be there covering the event, so if you can’t make it, check back after the event for a roundup of the sessions I make.