What is a community manager?

Fellow IBMer Kevin Czap recently took the position of the community manager for the developerWorks Cloud Computing Central group. DeveloperWorks is IBM’s central external resource for developers and IT professionals and Kevin defined his role as follows:

The Community Managers act as an advocate for the Community. They are the eyes and ears of their respective communities, kind of like a intermediary between developerWorks and the group, listening and acting upon requirements, suggestions, feedback and ultimately making the group one that thrives, flourishes and is valued by the Community. Some examples include lining up Subject Matter Experts to blog,contribute, and connecting group members to the appropriate IBM contact when needed. Basically we’re here to help the community in any way we can.

Why do you need a community manager?

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