Online suggestion box is a hit for Starbucks « CagedEther: Corporate Blogging, Twitter Advice, Social Media Management in the B2B Space

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April 10, 2008

Online suggestion box is a hit for Starbucks

Daryl Pereira on April 10, 2008
Categories: Corporate Blogging News

Initially panned as a stale initiative, Starbucks’ online suggestion box does have value. Why? Because they take the time to respond to comments. Since its inception, thousands of posts have flooded the site.

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